Teleconsultation

How a consultation works

You will receive a scheduled appointment and a joining link. Consultations are typically around 30 minutes for an initial doctor consultation.

Your clinician will have reviewed your results, history and what you shared before the call.

Identification and records

Clinicians identify themselves and their registration at the start of care. A record of the consultation and any prescription is added to your account.

Prescriptions

Where a prescription is clinically appropriate, it is issued in line with applicable Indian telemedicine practice guidelines. Some categories of medication cannot be prescribed remotely.

When teleconsultation is not appropriate

Your clinician will end or redirect a consultation if your situation needs in-person examination or urgent care, and will help you find the right route.

Technology failures

If a consultation cannot proceed because of a technical failure on either side, it will be rescheduled at no cost to you.

Email, WhatsApp and text messages

We use email, WhatsApp and text messages to arrange appointments and to stay in touch about your care. These channels are convenient but they are not fully confidential. Someone with access to your phone, computer or work email account may be able to see them.

By using the service you consent to us contacting you this way. If you would rather we kept a channel free of any health detail, or used only one channel, tell your Care Team and we will work that way.

Standard carrier message and data rates apply to text messages. We are not responsible for delays or failures in delivery by your mobile carrier.

Stopping messages

Reply STOP to any marketing text message to stop receiving them. Service messages about appointments and your care continue while you are using the service, because we need them to deliver it.

If you change or give up your mobile number, update it in My Opwel so messages do not go to whoever gets the number next.